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Products
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Basic Call Management System Reporting Desktop
(AVAYA)
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Avaya Basic Call Management System Reporting Desktop helps small and mid-sized businesses gain operational efficiency, reduce costs, and improve customer satisfaction for customer contact centers and call centers. Visit avaya.com for details.
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Business Advocate
(AVAYA)
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Avaya Business Advocate (formally CentreVu Business Advocate) balances a company's segmentation policies with the needs of each caller to match the right call with the right agent, at the right time.
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Call Management System
(AVAYA)
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Avaya CMS provides the information and management tools customers need to monitor and analyze the performance of their contact center operations, showing where improvements are needed and where to take fast effective action.
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Contact Center Express
(AVAYA)
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A multi-channel, high-volume software solution that meets the intelligent routing and computer telephony integration (CTI) needs of medium-sized contact centers.
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Contact Center On Demand
(AVAYA)
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Contact Center On Demand, based on Avaya Call Center Elite, allows businesses with as few as 30 agent stations to deploy rich contact center functionality previously available to only large enterprises.
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IP Agent
(AVAYA)
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IP Agent enables agents to work from any PC, anywhere, as long as they can connect to the corporate network. Agents have access to the full range of Avaya agent capabilities using a graphical user interface that works via standard drag and drop conventions.
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Interaction Center
(AVAYA)
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Interaction Center multichannel contact management platform enables businesses to better align real-time contact center operations with business objectives, enabling execution of superior customer service at a lower cost.
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Interactive Response
(AVAYA)
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Interactive Response is a standards based speech self service IVR platform that enables enterprises to automate end caller transactions via speech recognition and touch tone applications.
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Operational Analyst
(AVAYA)
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Avaya Operational Analyst is a complete operational performance reporting and contact center analytics environment for multichannel contact centers.
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Predictive Dialing System
(AVAYA)
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The Avaya Predictive Dialing System allows agents to reach more customers, more quickly and more profitably through the use of Automated Technology and Applications for Outbound Dialing Solutions.
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Proactive Contact
(AVAYA)
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Avaya Proactive Contact allows agents to reach more customers, more quickly and more profitably through the use of automated technology and applications for outbound communications solutions.
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Witness Quality
(AVAYA)
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Records agents' customer voice interactions and corresponding computer desktop activities for evaluation and analysis.
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