With its ability to search internal and external directories, place a caller's email address into an email application and display detailed caller information on up to six calls simultaneously, Softconsole puts more power and control at an attendant's fingertips. It supports IP and Digital Communication Protocol (DCP) connectivity to Avaya communications servers to give our customers a choice of solutions that meets their needs.

Release 1.5.3 enhances Avaya Softconsole to include several user interface improvements;  improved directory search capabilities for faster look-ups; and caller information pass-through on second incoming calls.

Business Benefits

• Increases Attendant Productivity.
• Improve Customer Service via more informed Attendants.
• Supports move to convergence by supporting both IP and TDM implementations.
• Simplifies installation through use of Configuration wizard.

Features at a Glance

• New User Interface
• Master Directory Data Manager