Avaya Operational Analyst is a complete operational performance reporting and contact center analytics environment for multichannel contact centers.

Operational Analyst 7 includes updated support for the latest Interaction Center and Call Management System platforms. New report wizards and business value data collection enhancements speed analysis and decision making. 

Business Benefits

• Speeds data collection, analysis, and decision making.
• Provides a 360-degree view of customer transaction and communication history.
• Consolidates real-time and historical interaction data for more actionable analysis.

Features at a Glance

• Real-Time Event Processing
• Customer Interaction Repository
• Business Value Reporting
• Tabular Reports Wizards
• Performance Reporting Package