Avaya Interactive Response is a standards based speech self service IVR platform that enables enterprises to automate end caller transactions via speech recognition and touch tone applications. Avaya offers a choice of either a complete turnkey hardware, software and application solution or a software only development platform that can be installed on industry standard Sun Solaris hardware.

Avaya Interactive Response is the Avaya standards based platform the continues to build on its award winning reputation for being the platform of choice for enterprise speech and self service applications. This latest release continues the trend by expanding standards support, increasing speech partner integrations, and expanding international reach.

Business Benefits

• Helps lower services costs for convenient 24/7 access to routine requests; like account balance, order status and inventory availability.
• Flexible access to information via touchtone command, web, or spoken dialect.
• Uses VoiceXML to facilitate optimum reuse of existing web applications.
• Flexible customization and easy integration with open standards-based applications.
• Provides centralized application management tools and access.

Features at a Glance

• Open Standards-based Platforms
• IP Telephony and Traditional Configurations
• VoiceXML 2.0 Compliant Voice Browser
• Open Standards-based Interfaces
• Legacy Avaya IVR Applications Migration Support