The Avaya MERLIN MAGIX® Integrated System is a private branch exchange (PBX) with a built-in ability to emulate a traditional key system. Using a single platform to deliver key communications capabilities from basic voice to Internet access, makes it highly cost-effective and easy to install, service, maintain, and grow. This flexible and scalable system is designed to meet the evolving communications needs of small- and mid-sized businesses. It is ideal for small companies looking for the latest communications features, as well as for larger companies who can install this system in their branch offices. The MERLIN MAGIX networking capabilities enable multiple locations to communicate across the public switched telephone network (PSTN) or across an Internet Protocol (IP) network.

Record-A-Call. Release 4.0 introduces the Record-A-Call feature that allows users to record telephone voice conversations to their voice mailbox. A Record-A-Call button must be programmed on a multi-line telephone to activate the feature. A MERLIN® Messaging System Release 4.0 or later is also required for the Record-A-Call feature to operate.

Business Benefits

• The MERLIN MAGIX® Integrated System supports up to 80 lines and 200 extensions.
• Businesses can easily enhance their MERLIN MAGIX Integrated System by adding any of a growing number of e-business, customer service, or computer telephony integration (CTI) applications available from Avaya and Avaya Independent Software Vendor (ISV) partners around the world.
• Full communications capabilities via the phone, Web, video, or e-mail.
• Always on high-speed Internet access.
• Call center support for personalized, around-the-clock customer service.

Features at a Glance

• Integrated Network Access
• MERLIN MAGIX Customer Care Solutions