Avaya Proactive Contact allows agents to reach more customers, more quickly and more profitably through the use of automated technology and applications for outbound communications solutions.  In addition, Proactive Contact gives your organization the ability to proactively reach out to customers with timely information they need and appreciate, helping you to build stronger relationships.

What's New With This Release
An integrated part of the Avaya Customer Interaction Suite, Avaya Proactive Contact offers robust customer contact solutions that include the world’s most accurate predictive dialer, call progress analysis tools, proactive health monitoring and management, unified administration and robust dialing algorithms.
 
Proactive Contact 3.0 is the newly evolved, enhanced release of the trusted, award-winning Avaya Predictive Dialing System.  It delivers an extensible and scalable solution that builds on the superior call detection, pacing algorithms, and agent blending functionality of previous versions of the system.  
 
Avaya Proactive Contact provides flexible options to meet the needs of every business.  The new software-based dialing architecture provides a cost-effective, easily integrated outbound communications solution, while still providing the same trusted predictive dialing technology customers know and love.  In addition, customers can easily migrate to a high-performance solution with the Avaya PG230 next generation digital switch or the turn-key Proactive Contact System as the business grows or needs additional capacity.

Business Benefits
- Managed and predictive outbound call handling.
- Three fully featured blend options (outbound and inbound integration).
- Industry leading voice detection technology.
- Powerful supervisor workstation.
- Robust campaign design and scripting.

FEATURES

- Enhanced Call Progress Analysis
- Cruise Control
- Agent Blending
- Multi Dialer Capabilities
- Agent management