|
|
|
|
 Avaya IP Agent (formerly CentreVu IP Agent) is specifically designed to accommodate call center agents working remotely or in an office location, addressing the rapidly growing remote call center market.
Avaya IP Agent is a Microsoft Windows software-based call center soft phone application that runs on a personal computer loaded with Windows 98, Windows 2000, Windows XP or Windows NT 4.0 software. It enables agents to work from any PC, anywhere, as long as they can connect to your corporate network. Agents have access to the full range of Avaya agent capabilities using a graphical user interface that works via standard drag and drop conventions.
IP Agent includes an intuitive interface to access existing corporate database information via Lightweight Directory Access Protocol (LDAP), and an integrated call history feature that allows agents a detailed view of calls made and received. In addition, contact center managers can administer screen pops based on commonly used triggers, such as dialed number identification service (DNIS), automated number identification (ANI) and prompted digits.
As part of Avaya's full suite of IP Contact Center devices and applications, IP Agent integrates seamlessly with Avaya Customer Care Solutions and Avaya's reliable DEFINITY Enterprise Communications Server platform.
|
|
|
