The PC-based Windows operator console IP Office 'SoftConsole' has been specifically designed to benefit businesses through improved operator service. Deployment of the IP Office SoftConsole provides the operator with the correct information to prioritize call handling and give the appropriate response to the caller. At the same time, the operator can maintain visibility of the number and type of calls waiting and so ensure that clients are greeted in a professional manner, enhancing the image of the company.

Business Benefits

• Simple point and click access to commonly used communications features
• Enhances productivity
• Supports more effective call handling increasing customer satisfaction

Features at a Glance

• Caller ID/Name Presentation
• Multiple Operator Profiles
• Script Files
• Conferencing
• Visibility of employee availability