The Phone Manager application offers control of the telephone terminal from the users' PC. Phone Manager is available in three versions; Phone Manager Lite, Phone Manager Pro and Phone Manager PC Softphone (VoIP mode). For Phone Manager Lite and Phone Manager Pro, this is similar to the PC-based IP Soft-phone except that the conversation actually takes place via a standard telephone terminal rather than the PC's soundcard. The Phone Manager PC Softphone adds PC-based telephony via a sound card or USB headset/handset to the product.

With R3.0 Avaya SMBS is introducing enhancements to the Phone Manager applications. These enhancements provide easier use and better functionality.

Business Benefits

• Enhances productivity
• Supports more effective call handling increasing customer satisfaction
• Save money combine Phone Manager applications with entry-level phones
• PC Softphone supports mobile, travelling workers. Lowers long-distance costs. Makes it easier for travellers to stay in touch with co-workers and customers

Features at a Glance

• Caller ID/Name Presentation
• Call History
• Desktop PC Telephony Controls
• Personal Productivity & Collaboration