The Avaya Predictive Dialing System allows agents to reach more customers, more quickly and more profitably through the use of Automated Technology and Applications for Outbound Dialing Solutions.
The PDS Release 12 delivers an extensible and scalable solution that builds on the superior call detection, pacing algorithms, and agent blending functionality of previous versions of the system. the most significant enhancement is the ability to use shared calling lists that allow customers to run jobs using a calling list residing on another PDS. Multi-dialer capabilities also provide Multi-Dialer Agent Login Management. This allows logins and passwords created on one dialer to be populated on all of the customer's dialers across the enterprise.
Business Benefits
- Managed and predictive outbound call handling.
- Three fully featured blend options (outbound and inbound integration).
- Industry leading voice detection technology.
- Powerful supervisor workstation.
- Robust campaign design and scripting.
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Features at a Glance
- Enhanced Call Progress Analysis
- Agent Blending
- Multi Dialer Capabilities
- Agent management
- Campaign Management
