Avaya IP Office, equipped to support the Compact Contact Center (CCC) application, is the leading customer service platform for small and medium businesses from Avaya. CCC is a highly modular solution designed for companies that need a sophisticated solution to their customer service needs.
What's New With This Release
A significant number of the new features within Compact Contact Center V5 increase the level of integration between IP Office and Microsoft CRM by providing enhanced reporting capabilities. CCC V5 now supports Crystal Reports to provide a fast, flexible way to transform and present data in Web and Windows applications for a dynamic, interactive end-user experience. In addition to the 75 existing pre-defined reports, the CCC V5 reporting package includes the ability to create three custom reports.
Business Benefits
• Improve customer relationships—get the call to the right person as quickly as possible.
• Enhance agent productivity with the tools and management capabilities.
• Measure your customer service performance—always know how well calls are being handled.
• With multi-level auto attendants, advanced call queuing announcements, an intuitive Windows® look-and-feel interface for complex scenarios and customizable voice recording, the CCC lets you take every measure (manually or automatically).
