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VoIP For Dummies
This Avaya limited edition of VoIP For Dummies shows how converging your traditional voice and data networks can save money and increase efficiency and productivity throughout your organization ---- just what it takes to remain competitive in today's marketplace.
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Contact Centers for Dummies
This book provides information not only on running contact centers but also on implementing technology in contact centers in a profitable way. We'll show you what defines a good contact center, ways to improve your contact center, the latest technological enhancements, how to set performance targets and manage results, plus much, much more! You'll also get to see real-world examples of Avaya contact center technology in action!
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Mobile Workforce for Dummies
This book examines the changing workplace and shows how new technologies and demands have coupled to create a workforce that is more mobile than at any time in the past. Organizations are now driven to discover new ways to increase responsiveness and productivity. Learn how developing a meaningful mobility strategy for your organization — one that embraces the technologies and meets the demands — can help you fulfill the needs of both your workers and clients. |
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